Unpaid invoices
An invoice that is not paid on time turns overdue, and an organization that stays overdue gets suspended. Here is the timeline, so none of it is a surprise.
On this page
The timeline
Invoices are made on the 1st of the month. From there:
| When | What happens |
|---|---|
| A few days before it is due | A reminder. |
| Due date | Paid by card: the default card is charged. By transfer: the invoice is Due until the money arrives. |
| A card is declined | It is retried on day 3 and day 5. |
| Past due | The invoice and the organization turn Overdue. A strip on every page shows the amount and the day access will be suspended. |
| Still unpaid | The organization is Suspended: read-only, resources kept. |
The exact days are set per plan and shown in the cabinet; the strip always names the date that applies to you. The cabinet warns you 7 days before each step.
Pay it
Pay now on the strip, on Overview or in Billing & plan › Invoices. With a default card on file it asks once — Pay $12.34 with Visa •••• 4242 — and charges it. Without one it opens Stripe's page for the invoice. The moment it is paid, the strip goes and a suspended organization opens again.
Paying by transfer
Quote the invoice number. Transfers take a day or two to arrive; the invoice stays open until they do. Running late? Write to support before the due date — it is much easier to sort out then.