Card declined
The bank said no to the charge. Usually an expired card, a bank limit, or a bank that wants you to confirm the payment yourself.
On this page
What you saw
Pay now came back with the bank's own words under the button, or the invoice stayed open after its due date and turned Overdue.
What to do
- 1
Read what the bank said
The reason comes from Stripe as the bank gave it: expired card, insufficient funds, authentication required…
- 2
Add another card or fix this one
Billing & plan › Payment › + Add a card, keep Make it the default on. Or ask your bank to let the payment through.
- 3
Pay the open invoice
Pay now on the strip, on Overview or in Invoices. Without waiting, a declined card is also retried on day 3 and day 5.
Related
Was this page useful? Updated Oct 22, 2026